VoiceTronix

PRODUCTS

OpenLine4

OpenLog4

OpenPCI

OpenPri

VOICETRONIX FAQ

I am not familiar with the term XYZ, can you please explain?

Please examine our Glossary.

Using Open Source software, how can I build a........?

Name	Example	Hardware	Software
Voice Recorder	Record phone calls in call centres, banks or record radio messages for archiving	OpenPCI or OpenPRI Dual	Logger
Automatic Call Distributor (ACD)	The computer answers the phone and says "Press 1 for Sales, 2 for Support..."	OpenPCI or OpenPRI	CT server
Interactive Voice response (IVR)	"Please enter your customer ID....", then the computer gathers DTMF key presses from the phone and perhaps looks up a database to check an order ID or account status.	OpenPCI or OpenPRI	CT server
PBX	Build a PC-based PBX (traditional TDM)	OpenPRI and OpenPCI	OpenPBX
IP-PBX	Build a PC based IP-PBX (SIP based protocol)	OpenPRI or OpenPCI	Asterisk
VOIP gateway	Send phone calls between two offices over the internet to reduce toll charges.	OpenPRI or OpenPCI	Asterisk

My business already has a PBX, but I would like to add a an IVR, ACD, VOIP or call recording capabilities. How can I get started?

Please email Voicetronix support or sales and we will tell you what hardware and software you need to get started. You will need to tell them:
1. What type of PBX and whether it connects to proprietary handsets.
2. How many phone lines and handsets are connected to the PBX.
3. Whether the phone lines are POTS, E1/T1, ISDN or CAS.

I need a PBX/PABX for our office. Most of the PBXs on the market are expensive (especially IP enabled ones that also have options like voicemail and IVR enabled), and are closed systems. They can only be maintained by technicians supplied by the PBX vendor, which is inconvenient and expensive. I would like an "open" PBX that I can configure and maintain myself. Can you help?

Our OpenPCI and OpenPRI family of analogue and digital line interface cards are perfect for building small-medium size office PBX systems and are available for purchase now! All you will need after that is a commodity PC/server running Linux and the appropriate hardware drivers and application software that you can download from our website. You will need to have Linux and programming skills in order to build your PBX system. If you are not comfortable with this Do It Yourself (DIY) option, you can always buy a pre-configured system from us. Contact sales for more information.

I am comfortable installing and configuring Linux, but I haven't performed any Computer Telephony work. I need to build a Computer Telephony system for our office. Can you help me get started?

If you have Linux and programming skills, then Computer Telephony using our hardware and software building blocks will be easy for you. We can advise you on the hardware and software required, and help you build your application. If you don't feel comfortable setting the system up yourself, you can engage our professional services to complete your custom solution.

I want to develop Computer Telephony applications using Windows. Can you help me?

Voicetronix is focusing on Linux platforms at present. But our OpenLine4 card does support windows and its driver makes available a comprehensive open source API that can be used to develop your application under windows. The driver is available to download here

How can open source help me with my Computer Telephony development?

Many of our customers are getting tired of:
- Expensive technology and application tool upgrades.
- Rigid service level agreements (SLAs).
- Expensive customisation services.
- Expensive operating systems with licenses that restrict business!
- Hardware vendors who refuse to upgrade and/or fix bugs in their drivers.
- Hardware vendors who refuse to support my operating system of choice or even withdraw support for my operating system after OEMs have spent significant effort and money developing products!
The real value in our hardware is the support of open source telephony software. This enables our clients to benefit from freely available software to build and deploy feature-rich telephony applications very quickly. Costs become predictable and there are no hidden licensing or upgrade charges.

In fact, open source software empowers our customers. There is no reason to be dictated by Service Level Agreements (SLAs) or customisation services. You have access to the source code and can choose whether or not to upgrade to new supported versions or make modifications to suit your own requirements. You don't have to be pressured to upgrade to the vendor's supported version or be held ransom to exorbitant customisation fees.

Tired of expensive operating systems with restrictive licenses? How would you like to remove all operating costs and licensing issues from your product? Consider changing to a free, high performance operating system such as Linux and in particular the Debian distribution.

And yes, you can mix your closed-source application code with free, open source code in your product/application.

Ever wanted your Computer Telephony hardware vendor to fix a bug in their driver? How about upgrade to a new operating system? Well, with our open source driver you are free to perform this work yourself, should we be unable to do so. With Open Source, you are in control!

See the Open Source page for more information.

As an Original Equipment Manufacturer (OEM), how can Voicetronix help me maximise my competitive advantage?

Voicetronix provides client access to all source code for each of its products. Clients don't get frustrated with integrating "black boxes" into their product lines. The development and maintenance cycle is shortened as they have better design and diagnostic control over their whole product. This equates to better quality offerings, quicker time to market and faster returns on investment.

Voicetronix products support a rich selection of open source telephony applications to suit any end-user application. OEMs can leverage against freely available existing building blocks and concentrate solely on customising telephony solutions for their clients instead of re-inventing the wheel.

For OEMs we offer quality products and strong support. We will work with you, even customise our product to meet your needs. We will help you with your coding, and even visit you to work with your engineers.

What is Computer Telephony hardware?

Have you ever phoned up a company and heard a recorded voice say.......
"Welcome to Company XYZ, to reach sales, press 1"........"

Yes, I know what you are thinking, and I have had some bad experiences on these systems too!

Voicetronix manufactures hardware (Computer telephony cards) that enable these systems to be built. These cards plug into a PC, then multiple phone lines connect into the card. Our customers add the software, and then you have a complete Computer telephony (CT) system, that can answer the phone, redirect your call, take voicemail, and many other applications.

Also see our Glossary.