Founded in 1995, Voicetronix is a leading supplier of open source Computer Telephony hardware. A privately owned Australian company, it operates from two sites (Sydney and Adelaide) and sells through a worldwide network of distributors.
Voicetronix has been marketing its telephony hardware since 1998 predominantly to companies outside of Australia. We have customers all over the world and work closely with companies in North and South America, Europe, Japan and South East Asia to help them build better telephony solutions.
We were the first telephony hardware vendor to open source our drivers back in 1999. Over the years, we have built a suite of open source telephony applications and development tools including OpenPBX, Logger and CT server, all based on our comprehensive telephony API. We offer our customers total control of their solutions for zero software costs.
Our mission is to provide world class telephony solutions to customers who seek open source hardware and software running on commodity PC/servers to solve their telephony needs. We are focused on achieving this through product innovation and outstanding support.
Key reasons for using Voicetronix include:
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WE MAKE TELEPHONY EASY
By providing SOLUTIONS - not just hardware components.
Our hardware works with a rich selection of telephony software most of it having been developed internally. Just email or phone us. We are here to help you get the most out of your Voicetronix purchase! Whether its building your own solution using our hardware and software building blocks or buying a pre-configured or custom solution from us!
By being RESPONSIVE to our customers.
At Voicetronix, we offer free but limited first level phone and email support. When you phone us during our business hours you will quickly reach a technical expert. With emails you will generally be responded to within 12 hours of us receiving them, taking in consideration timezone differences and whether the next day falls on our business day. No need to worry about which forum to post your inquiry or troll through to find out the correct answers. Contact us! We are here to ensure you get the right information quickly and without fuss, helping you complete your telephony project ASAP.
By offering PROFESSIONAL SERVICES.
OEMs and VARS take note: If you are serious about quantity purchases, then we are serious about support. Just check our testimonials. We want to work with you and help you build your telephony products.
In certain circumstances it may be prudent to subscribe to one of our premium professional services packages. These professional service packages are geared to the unique requirements of OEMs and VARs who engage us to provide:
- Ongoing priority technical support.
- Customisation activities on our products, including modifying our driver, firmware, and even our hardware.
- Consultancy services in order to help them complete and deliver their telephony project, including site visits by our technical staff.
These professional services are designed to help OEMs and VARs:
- Fast track their product development cycle and time to market.
- Offer certainty when creating their customer service level agreements for their solutions, knowing that we will always be there providing priority support for them.
Please contact sales with your professional services requirements.
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WE MAKE TELEPHONY AFFORDABLE
By GIVING AWAY the SOFTWARE.
Build high quality telephony applications by purchasing a Voicetronix telephony card, downloading our driver and application software and installing them in a PC/server running Linux. There are no operating system or application software purchases or license fee requirements. If using some sweat equity doesn't appeal to you, then a pre-configured solution from us is your next best alternative.
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WE OFFER YOU ULTIMATE CONTROL - not vendor lock in
By using OPEN SOURCE SOFTWARE (OSS).
Our telephony hardware drivers and application software are open source. These offer you total design and maintenance control over your solution.
This means if you need to add a new feature or fix a potential bug, then you can choose to do it yourself or engage the services of a third party and not rely on the vendor. The driver and application source code will always be available to you, and you needn't worry about new operating systems making your product obsolete due to an out of date driver.
Inevitably using open source software in your solution enhances its commercialisation process by mitigating the risk commonly percieved by bigger enterprises doing business with smaller technology providers - will they be here tomorrow?
More importantly any application software or hardware drivers we develop are licensed under L-GPL (Lesser General Public License) as opposed to GPL (General Public License). This allows you to integrate our products with proprietary software without the need to make its source code available, as is the case with GPL. Developers with proprietary applications can take advantage of our open source products without compromising their Intellectual Property or existing business models. No need to chase and try to get approval and/or pay license fees to numerous copyright holders to ultilise open source software with your proprietary product.
The flexibility to choose the best combination of open source and proprietary software potentially delivers the best functional solution at the lowest possible price. Anything else is a compromise.
Unlike some other open source telephony software projects, our chosen open source licensing model encourages our customers to modify, improve and add back to the code base without us seeking special dispensation from them to waiver their copyrights or license their contributions for a nominal amount.
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WE ARE GLOBALLY FOCUSED
Our hardware is approved for use around the world, including North America, Europe, Malaysia, Australia and New Zealand. This means OEMs and VARs
using our hardware, can market their products on a global scale.
We have a global support and distribution network, reaching customers in Japan, North and South America, Europe, South East Asia and the Pacific.
Also see this
site for an extensive glossary of computer telephony terms.
| Term | Meaning
|
| Computer Telephony |
Computer Telephony (CT) can be described as combining data with voice
systems in order to enhance telephone services". In plain english it
means computers connected to phone lines. The computer can make and
receive phone calls, and play and record messages. Computer Telephony
hardware is used as the bridge between the computer and the phone lines.
|
| VOIP |
Voice Over Internet Protocol (VOIP) involves sending phone calls over the internet,
rather than the regular telephone network, usually to save long distance toll
charges.
|
| Loop Start Port |
A port on a Computer Telephony card that you can plug a telephone line into.
The telephone line may come from the exchange, or may be a PBX extension line. A
loop start port does not generate ring voltages or power for the line, rather
these are provided by the line. A regular analogue telephone has a loop start
port, as it plugs into a telephone line. A loop start port is also known as a
FXO port. You
cannot plug a telephone handset into a loop start port, as there will be
no power to run the phone or the loop start port.
|
| Station Port |
A port on a Computer Telephony card that you can plug a telephone into.
The station port acts like a line from the exchange or a PBX extension line.
A station port provides ring voltage and power for the phone.
Also known as a FXS port (confused about FXS/FXO? - just remember the "S" in FXS stands for
station). For example, a PBX will have loop start (FXO) ports connected
to external phone lines, and station (FXS) ports connected to the PBX phones.
|
| FXS |
See Station Port.
|
| FXO |
See Loop Start Port.
|
| Open Source |
The source code for our driver software is freely available. This means anyone
is free to examine, modify, improve, fix bugs in our driver code. See
this
site for more information on open source in general.
|
| IVR |
In plain english Interactive Voice Response (IVR) means that you get played
a recorded message and then press a button on your phone to interact with
the computer telephony system, e.g. a computer answers the phone and a recorded
message says "Enter your phone-bank ID. Press # when finished...."
|
| ACD |
An Automatic call distributor (ACD) automatically sends your call to the appropriate
extension. For example when a record message answers the phone and you hear
"For Sales press 1, for Support press 2......" - that is an ACD in action. When you
press "1" on your phone, the ACD transfers you to the Sales department. Your call
has been distrubted. Automatically.
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